Booking platform

Mexico and LATAM

Timeline
12 weeks
Client
[Client]
Services
UX/UI design, front-end
Status
Completed

Summary

A redesign of the booking flow for a services platform, from mapping the flow to shipping the components.

Challenge

The booking flow had seven steps and lost people at the third one. Nobody on the team knew whether the interface or the pricing logic was to blame.

Goal

Cut drop-off by simplifying the flow without touching the business logic, and measure every step to know what worked.

Result

I merged three steps, redesigned the component system and shipped it. [PLACEHOLDER] The flow went from 7 steps to 4 and drop-off fell by 00%.

Let's build something.